Shipping & Delivery Policy
Effective Date: August 20, 2026
At Everfresh International Ltd, we are committed to providing a smooth and reliable shipping experience for all our customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed during our regular business hours.
Orders are generally processed within 1–3 business days after payment confirmation.
Orders may take additional time to process during weekends, holidays, promotional periods, or periods of high order volume.
Customers will receive order and shipping confirmation details through the contact information provided at checkout.
2. Shipping Locations
We currently ship orders to locations where our delivery partners provide service.
Shipping availability may vary depending on the product, destination, and applicable regulations.
For international shipments, customers are responsible for providing accurate delivery information and complying with applicable import requirements.
3. Delivery Time
Estimated delivery times depend on the destination, shipping method, product availability, and courier service.
Typical delivery times may range from 3–10 business days after dispatch for standard shipments. International deliveries may take longer.
Please note that delivery estimates are approximate and are not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before the order is completed.
Additional charges may apply for special delivery requirements, remote locations, customs, duties, or taxes.
5. Tracking
Where tracking is available, customers will receive tracking information after their order has been dispatched.
Customers can use the tracking details provided to monitor the status of their shipment.
6. Delayed or Lost Shipments
While we work with reliable shipping partners, delays may occasionally occur due to weather conditions, customs clearance, transportation disruptions, incorrect addresses, or other circumstances beyond our control.
If your shipment appears to be significantly delayed or lost, please contact us so that we can assist you in communicating with the relevant shipping provider.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information.
Everfresh International Ltd is not responsible for delays, additional shipping charges, or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.
8. Damaged Packages
If you receive a package that appears damaged, please contact us as soon as possible and provide photographs of the packaging and the product.
We will review the matter and work with the shipping provider where appropriate.
9. Customs, Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination country.
Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product or shipping price.
10. Delivery Exceptions
Certain products may have different shipping requirements due to their size, weight, nature, availability, or applicable transportation regulations.
Any special delivery conditions will be communicated to the customer where applicable.
11. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Everfresh International Ltd
330–18th Ave S
Lethbridge, AB T1J 4Y6
Canada
Phone: +1 403-388-4225
Phone: +1 306-500-6720
Cell: +1 647-554-2957
Fax: +1 403-388-1603
Email: info@everfreshonline.ca
Website: www.everfreshonline.ca
We reserve the right to update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page.