Return & Refund Policy
Effective Date: August 20, 2026
At Everfresh International Ltd, we aim to provide quality products and a positive customer experience. If you are not satisfied with your purchase, please review the following Return & Refund Policy.
1. Return Eligibility
Products may be eligible for return if:
The product was received damaged or defective.
The wrong product was delivered.
The product received does not match the order placed.
The product is otherwise eligible for return under applicable law.
To be eligible for a return, the product should generally be unused and returned in its original packaging, where applicable.
Certain products may not be eligible for return due to their nature, hygiene requirements, perishability, or applicable regulations.
2. Return Request
Customers should contact us as soon as possible after receiving their order if they wish to request a return.
Please provide:
Order number
Customer name
Reason for return
Photographs or other supporting information, if applicable
Our team will review the request and confirm whether the return is approved.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please notify us promptly.
We may request photographs or other evidence to help us assess the issue. Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.
4. Non-Returnable Items
Some items may not be eligible for return, including products that:
Have been used, opened, or altered where return conditions prohibit this.
Are damaged due to misuse, improper handling, or negligence after delivery.
Cannot reasonably be returned due to their nature.
Are specifically identified as non-returnable at the time of purchase.
5. Refunds
Once an approved return has been received and inspected, we will notify the customer regarding the status of the refund.
If approved, the refund will be processed to the original payment method, where applicable.
The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.
6. Shipping Costs
Where the return is due to an incorrect, damaged, or defective product caused by us, we may cover reasonable return shipping costs.
For other approved returns, the customer may be responsible for return shipping costs unless otherwise agreed.
Original shipping charges may be non-refundable unless required by applicable law or otherwise stated by us.
7. Exchanges
Where applicable, eligible products may be exchanged for the same or another available product, subject to availability and our approval.
If the requested replacement is unavailable, we may provide an alternative resolution, including a refund where appropriate.
8. Cancellation
Customers may request cancellation of an order before it has been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Refund Exceptions
Refunds may not be provided where the product has been damaged through misuse, improper storage, unauthorized modification, or other actions attributable to the customer.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
10. Contact Us
For return or refund requests, please contact us:
Everfresh International Ltd
330–18th Ave S
Lethbridge, AB T1J 4Y6
Canada
Phone: +1 403-388-4225
Phone: +1 306-500-6720
Cell: +1 647-295-2957
Fax: +1 403-388-1603
Email: info@everfreshonline.ca
Website: www.everfreshonline.ca
Everfresh International Ltd reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.